Below you will find the updated Privacy Policy for
Engineered Software, Inc.’s Website, PUMP-FLO.com,
PUMP-FLO Solutions Website, Flow of Fluids Website, and
the Fluid Fundamentals Training Website effective
February 1, 2008. For answers to some frequently asked
questions about this update, please visit our Privacy
FAQ. If you have not registered or otherwise provided
information through this site on or after August 1,
2007, please refer to our previous privacy policy.
We understand that sending your personal information
online involves a great deal of trust on your part. We
take this trust very seriously, and make it our highest
priority to ensure the security and confidentiality of
the personal information you provide to us. Your
personal data is not sold or provided to any third party
not specifically called out in this Privacy Statement.
Please read the following policy to learn about our
privacy practices. By visiting our websites:
www.eng-software.com,
www.pump-flo.com,
www.pump-flo.com/solutions,
www.flowoffluids.com, and
www.fluidfundamentals.com you are accepting the
practices described herein.
In General. We receive and store any information
you enter on our Web site or give us in any other way.
This includes information that can identify you
("personal information"), including your first and last
name, telephone number, postal and e-mail addresses. We
also may request information about your industry in
which you are employed. You can choose not to provide
information to us, but in general some information about
you is required in order for you to register as a
member; purchase products or services; complete an ESI
profile; participate in a survey; download pump catalogs
or software demos; ask us a question; or initiate other
transactions on our site.
Automatic Information. We automatically collect
some information about your computer when you visit
Engineered Software, Inc’s. Web site. For example, we
will collect your IP address, Web browser software (such
as Netscape Navigator or Internet Explorer), and
referring Web site. We also may collect information
about your online activity, such as documents viewed or
downloaded from our site. One of our goals in collecting
this automatic information is to help customize your
user experience.
Cookies and Other Web Technologies. When you
visit Engineered Software, Inc.’s Web site, we may
assign your computer a "cookie" (a small, unique
identifier text file). For example, whenever you sign in
to your ESI Profile, we record your member ID and the
name on your member account in the cookie file on your
computer. We also may record your password in this
cookie file, if you checked the box entitled "Save this
password for automatic sign-in." Note that member IDs,
passwords, and any other account-related data included
in such cookies are encrypted for security purposes. You
can always choose not to receive a cookie file by
enabling your Web browser to refuse cookies or to prompt
you before accepting a cookie. Please note that if you
refuse to accept cookies from Engineered Software,
Inc.’s Website, you may not be able to access many of
the online tools, including Knowledge Base articles,
offered by Engineered Software, Inc.
Engineered Software, Inc. uses private mailing and
personal information (such as name, address, and phone
number) for general purposes such as: providing you with
the products and services you request; providing you
with updates; managing your account, including providing
account notifications; communicating with you in
general; responding to your questions and comments;
measuring interest in and improving our products,
services, and Website; notifying you about technical
issues and products or services that may be of interest
to you; customizing your experience otherwise, with
Engineered Software, Inc.; soliciting information from
you, including through surveys; resolving disputes, or
troubleshoot problems; preventing potentially prohibited
or illegal activities; enforcing our
Terms of Use; and
as otherwise described to you at the point of
collection.
Please review "Your choices with respect to the
collection and use of your information" below.
Engineered Software, Inc. may share your information
with the following entities:
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Pump Manufacturers When you download a specific
Electronic Pump Catalog from this Web site, you are
requesting pump performance data owned and supplied by
the pump manufacturer. As part of our agreement with
each of the pump manufacturers, they receive your
contact information when you download their Electronic
Pump Catalog. Please refer to each specific
manufacturers Website regarding their privacy policy
prior to downloading a manufacturers catalog.
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Engineered Software, Inc. also shares your Personal
Information, as follows, in response to your use of
the “Hot Lead” functionality. After you have
completed the pump selection process using the ePUMP-FLO
software, you may choose to submit a “Hot Lead” to
the manufacturers of the pumps that you have
selected. If you submit a “Hot Lead”, an email is
sent to the manufacturers of the pumps that you have
selected notifying them that a “Hot Lead” has been
submitted. Your Personal Information is then made
available to the selected manufacturers via a secure
database, and the particular pumps you have selected
are identified for the manufacturers. The
manufacturers may then contact you directly with
their quotations.
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Third-party vendors who provide services or
functions on our behalf, including credit card
processing, business analytics, customer service,
marketing, or distribution of surveys, and fraud
prevention. These companies have access to personal
information needed to perform their functions but are
not permitted to share or use the information for any
other purpose.
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Business partners with whom we may jointly offer
products or services. You can tell when a third party is
involved in a product or service you have requested
because their name will appear with ours. If you choose
to access these optional services, we may share
information about you, including your personal
information, with those partners. Please note that we do
not control the privacy practices of these third-party
business partners and recommend you evaluate their
practices before deciding to provide your personal
information.
-
Companies within the Engineered Software, Inc family.
Sharing this information with our corporate affiliates,
including PUMP-FLO Solutions and Flow of Fluids, enables
us to provide you with information about products and
services, both software-related and other, which might
interest you. To the extent that our corporate
affiliates have access to your information, they will
follow practices that are at least as restrictive as the
practices described in this Privacy Policy. They also
will comply with applicable laws governing the
transmission of promotional communications and, at a
minimum, give you an opportunity in any commercial
e-mail they send to choose not to receive such e-mail
messages in the future.
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Aggregate Data Engineered Software, Inc. reserves
the right to freely use and distribute all data and
statistics that are not Personal Information (e.g., a
statistic reporting that 45% of our users are small
businesses) collected from you at this Site.
We also may share your information:
-
In response to subpoenas, court orders, or other legal
process; to establish or exercise our legal rights; to
defend against legal claims; or as otherwise required by
law. In such cases we reserve the right to raise or
waive any legal objection or right available to us.
-
When we believe it is appropriate to investigate,
prevent, or take action regarding illegal or suspected
illegal activities; to protect and defend the rights,
property, or safety of Engineered Software, Inc., our
customers, or others; and in connection with our Terms
of Service and other agreements.
-
In connection with a corporate transaction, such as a
divestiture, merger, consolidation, or asset sale, or in
the unlikely event of bankruptcy.
Other than as set out above, you will be notified when
personal information about you will be shared with third
parties, and you will have an opportunity to choose not
to have us share such information.
-
As discussed above, you can choose not to provide us
with any information, although it may be needed to
receive newsletters, updates, products, technical issues
or to take advantage of certain features offered on
Engineered Software, Inc.’s Web site.
-
You also can add or update information on the Create My
Profile page and close your account through contacting
the webmaster.
-
When you register as a member on Engineered Software,
Inc.’s Web site,
www.eng-software.com, you will be given a choice as
to whether you want to receive e-mail messages from us
about updates, products, technical issues, or training
opportunities. As a registered Engineered Software, Inc.
Web site user, you can modify your choice at any time on
the Edit Email Preferences page under the heading "My
ESI Profile." You also will be given the opportunity to
unsubscribe from commercial messages in any such e-mail
we send. Please note that we reserve the right to send
you other communications, including service
announcements, administrative messages, and surveys
relating to your ESI Profile account without offering
you the opportunity to opt out of receiving them.
-
The Help portion of the toolbar on most browsers will
tell you how to prevent your browser from accepting new
cookies, how to have the browser notify you when you
receive a new cookie, or how to disable cookies
altogether. Please note that if you refuse to accept
cookies from Engineered Software, Inc.’s Web site, you
will not be able to access portions of our site.
We want you to feel confident about using Engineered
Software, Inc.’s Web site and affiliate Web sites, so we
are committed to protecting the information we collect.
While no Web site can guarantee security, we have
implemented appropriate administrative, technical, and
physical security procedures to help protect the
personal information you provide to us. For example,
only authorized employees are permitted to access
personal information, and they only may do so for
permitted business functions. In addition, we use
encryption when transmitting your sensitive personal
information between your system and ours, and we employ
firewalls and intrusion detection systems to help
prevent unauthorized persons from gaining access to your
information.
Engineered Software, Inc. does not sell software or
other services for purchase by children. Should a child
whom we know to be under 13 send personal information to
us, we will use that information only to respond
directly to that child to inform him or her that we must
have parental consent before receiving his or her
personal information.
If any part of the Engineered Software, Inc.’s Web site,
links you to other Web sites, those Web sites do not
operate under this Privacy Policy. We recommend you
examine the privacy statements posted on those other Web
sites to understand their procedures for collecting,
using, and disclosing personal information.
Engineered Software, Inc. may update this Privacy Policy
in the future. We will notify you about material changes
to this Privacy Policy by sending a notice to the e-mail
address you provided to us or by placing a prominent
notice on our Web site.
If you have questions about our Privacy Policy, please
e-mail us using our
support and feedback form.
This Privacy Policy is effective as of August 1, 2007.
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